Flexible & scalable pricing

Also known as our 'pay as you go' plan, this is a flexible option that is ideal if you are delivering a certain number of exams or courses in a year. Just pay for the total number of exams/courses you plan on delivering!

Also known as our 'monthly active user' plan, this is perfect if your candidates take a high number of exams or courses regularly. A monthly active user can take unlimited exams, practice tests and courses, and just count as one active user.

A ‘Credit’ refers to one user starting an unproctored exam or course on Synap. So if one user takes two unproctored exams, this is two credits. The breakdown for credits is as follows:

• 1x unproctored exam or course = 1 credit
• 1x lockdown exam = 2 credits
• 1x Synoptic proctored exam = 5 credits
• 1x fully proctored exam = 10 credits + review costs

A Monthly Active User (MAU) is someone who uses the platform in a given 30-day period. Users who are simply registered on the platform but do not use it will not count towards your MAU quota.

For example, if you have 1,000 users on your platform but only 500 actively using it in a month, you'll only be charged for the 500 active users, which we feel is fairer.

Plans based on MAUs means you're not billed based on exams or courses started, so your active users can take as many assessments as you wish!

Yes, absolutely! Many of our clients experience some busier and quieter months, so their usage and user numbers fluctuate in a year.

Our 'pay per assessment' plan is ideal, as you purchase a certain number of credits, and you can use these credits whenever you wish throughout the year.

Please speak to our team to find the best plan for you, and we'll take into account your seasonal spikes.

If you're not sure which plan to choose - don't worry! Click the 'Get Started' button to arrange a demo with one of our experts - we can then learn more about your requirments and recommend a plan that best suits your needs.

Getting started with Synap is quick and simple! Click the 'Get Started' button to arrange a short 30 minute demo, so you can see Synap in action and discuss your plans with one of our experts.

Afterwards, you can get started with a 14-day free trial, where you immediately begin creating your exams or courses. Your onboarding manager will offer support, advice and best practices to help maximise your free trial.

Yes, we offer a 14-day free trial - you can cancel any time and there are no long-term commitments.

The trial is a great opportunity to create your exams or courses and try out the various features. All plans come with a personalised onboarding package to help you get up-and-running. Click the 'Get Started' button to arrange a demo and get started with your free trial today!

Yes! All of our plans come with a personalised onboarding package, where our friendly team will help you get started with your Synap platform and answer any questions you may have.

We'll also learn more about what you're looking to achieve, and offer ongoing support, advice and best practices to help you achieve your goals.

Yes, absolutely. All your content is your own intellectual property and we don't reuse it, sell it, or share it with others.

Yes - at Synap, we take the protection of customer data extremely seriously. Synap uses physical, logical, and technical safeguards to preserve the integrity and security of your information. We are GDPR compliant and our data is encrypted both in transit and at rest.

Please view our Security Policy for more information.